Hassle-Free Returns, Shop with Confidence   

Swift Light Hub (“we,” “our,” “us”) operates Violetdaisy and is dedicated to providing an unparalleled shopping experience for our users (“you,” “your”). While we ensure every product meets high-quality standards, we understand that there may be instances where a return is necessary. Our return process is designed for ease and convenience, ensuring quick resolutions to any concerns. If you receive a damaged or defective item, we sincerely apologize and are here to assist. To initiate a return or exchange, please contact our customer support team within 48 hours of receiving your package. If an incorrect item is delivered, notify us immediately, and we will arrange a replacement or return. Items must remain unused, unaltered, and be sent back in their original packaging, complete with tags, labels, and invoices, to qualify for a return.  

Simple Returns, Quick Resolutions   

Our dedicated support team is ready to assist you with a smooth return process. Ensure that your return request is initiated within the specified time frame. We provide step-by-step guidance to make the return process straightforward and hassle-free. Refunds or exchanges are processed within 5-7 business days after receiving the returned item. Your satisfaction matters to us, and we aim to make returns stress-free and convenient.   

Items That Cannot Be Returned   

Certain products are not eligible for returns due to hygiene and customization reasons. Intimate apparel such as underwear, socks, and swimwear cannot be returned for health and safety concerns. Additionally, items marked as “final sale” or purchased at discounted prices are non-returnable. Personalized or custom-designed products cannot be returned unless they arrive defective or damaged. Items that show signs of wear, washing, or alteration do not qualify for returns. To avoid confusion, carefully check product descriptions, as some items will be clearly labeled as non-returnable.   

Return Shipping: What You Need to Know   

If an incorrect item is shipped due to an error on our part, we will cover the cost of return shipping. However, if a return is due to a change of preference, the shipping expenses will be borne by the customer. We recommend using a reliable courier service to ensure your package is returned safely. In cases where an item is damaged or defective, we will provide return instructions at no extra charge. Our goal is to maintain transparency and fairness in the return process.  

Refund Process: How It Works   

Once your returned item has been received and inspected, we will process your refund via the original payment method. Our team works diligently to ensure refunds are completed within 5-7 business days, maintaining efficiency and reliability. A confirmation email will be sent once the refund has been successfully issued. We strive to make the refund process as seamless as possible so you can shop with confidence. If you require any additional assistance, our customer support team is always available to help.  

Need Help? We're Here for You   

Have questions about returns, refunds, or exchanges? Our dedicated support team is here to assist you! Contact us via swiftlightshub@gmail.com, and we’ll respond promptly. We are committed to addressing your concerns and ensuring a positive shopping experience. Your satisfaction is our priority, and we aim to deliver impeccable service every step of the way. Thank you for choosing Violetdaisy. We look forward to bringing stylish fashion straight to your doorstep.