Understanding Our Cancellation Terms    
Swift Light Hub (“we,” “our,” “us”) runs Violetdaisy and we aim to offer fashion support to our users (“you,” “your”). We are dedicated to offering a refined shopping experience that blends style, comfort, and convenience. We value your shopping experience and strive to accommodate cancellation requests wherever possible. Orders can only be canceled before they are processed for dispatch. Once an order has moved to the shipping stage, cancellations may not be feasible. Our team works swiftly to ensure timely deliveries, so prompt requests are essential. Reviewing your order before confirmation is highly recommended.  

How to Request a Cancellation  

1. Initiate Early – Submit your cancellation request at the earliest opportunity to improve approval chances.  
2. Order Status Matters – Cancellations can only be processed if the order has not yet entered the dispatch phase.  
3. Method of Cancellation – Requests must be sent through the designated customer support channels for verification.  
4. Confirmation Requirement – Successful cancellations will be acknowledged through an official confirmation message.  
5. Exceptions Apply – Certain products or categories may not be eligible for cancellations due to their nature.  

Processing Cancellations and Refunds    
Once a cancellation request is approved, our team processes the refund as per the original payment method. Refund processing times may vary depending on financial institutions and internal policies. Customers will receive updates regarding their refund status once it is initiated. Any deductions, if applicable, will be clearly communicated before finalizing the refund. We prioritize transparency and aim to resolve cancellations smoothly.  

Partial Cancellations and Modifications    
Modifications or partial cancellations may be considered, depending on order status. If a part of your order has already been processed, only the unshipped items may be canceled. Any price adjustments due to modifications will be reflected accordingly. Customers must reach out quickly for any changes to be reviewed. We aim to accommodate such requests while ensuring a hassle-free shopping experience.  

Non-Cancellable Items and Conditions    
Certain items may not qualify for cancellation due to their nature or customization. Personalized products, final sale items, or exclusive limited editions may fall under this category. Requests falling outside of policy guidelines may not be entertained. In such cases, customers will be informed about alternative solutions, if available. Transparency remains our priority, ensuring a fair cancellation policy for all.  

Changes to Our Cancellation Policy    
We periodically update our cancellation policy to align with evolving business practices. Any modifications will be communicated through official channels for clarity. Customers are encouraged to review the policy periodically for any adjustments. Your continued use of our platform implies acceptance of these updates. We remain committed to making your shopping experience as seamless as possible.    

Contact Us    
For further details, contact our support team at swiftlightshub@gmail.com.